Term & Condition
STANDARD TERMS & CONDITIONS
(TOURISM INDUSTRY AT 1992)
1. TOUR DEPOSIT
A deposit per person must be paid as reservation fee. The balance of full payment must be made within 30 days before the date of departure for ground and group tours packages. A failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit.
2. CANCELLATION BY COMPANY
2.1 FIT Tour Packages
2.1.1 The company reserves the right to cancel the four due to any act of god, war, strike, riot or order from the Government of Malaysia which is beyond its control.
2.1.2 The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger.
2.2 Group Tour Packages
2.2.1 The company reserves the right to cancel the four due to not enough people to form a group, any act of God, war, strike, riot or order from the Government of Malaysia which is beyond its control.
2.2.2 The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger.
2.2.3 In the event of a cancellation by the company due to insufficient passengers or inability to secure seats or accommodation, the company will refund the amount of money paid and also pay compensation as follows:
3. TRAVEL DOCUMENTS
3.1 Tour Members' Responsibilities
A tour member must have: -
(a) An international passport or other recognized travel documents which should be valid for at least 7 months from the date of return to country of origin;
(b)The necessary visa and vaccination and health certificates as required by the various authorities of the countries to be visited.
3.2 Company's Responsibilities
The Company undertakes to: -
(a) Advise tour members on what documentation is required;
(b) Wherever possible, assist passengers in obtaining the necessary visa. However, the company cannot guarantee the approval of any visa application.
3.3 Relevant Fees and Charges
Service charges and visa fees levied shall be borne entirely by the tour members.
3.4 Rejection of Visa or Travel Documents
If for any reason, the application for visa or necessary exit permit is rejected, a refund of tour fare will be made less administrative fees. (subject to the situation)
3.5 Refusal Entry
The company shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes, or whose behavior and activities are considered to be detrimental by a foreign government.
4. TOUR INFORMATION AND PRICES
(1) Prices shown are current at the time of publication. Tour information and the price list from part of the brochure. The prices are subject to change due to increase in airfares, other transportation costs, hotel rates, exchange rates, government tax, etc. Therefore the company reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the tour.
(2) The company covenants for the following to be included in tour fare:-
(a) Return air ticket, not including all airport taxes and whatever applicable taxes.
(b) Hotel accommodation, based on: -
i. Twin sharing basic (2 persons to a room);
ii. Single supplement (person staying alone-the person concerned must pay the single supplement); and
iii. Triple sharing (3 persons traveling together).
For a group of three persons, accommodation is based on triple sharing basis where applicable. (add on roll on bed, mattress or extra bed, subject to the hotel)
The child tour fare as advertised is based on a child who is 2 years but not more than 12 years of age, sharing a twin room with two adults.
(c) All meals, sightseeing and other items as specified in the itinerary.
(d) All Sightseeing tours and transfer are based on sit-in-coach basis.
(3) Items not included in the tour fare are:-
(b) food and beverage not regular menu;
(c) optional excursions;
(d) portage at airport and hotels; and
(e) all items of a personal nature.
(f) visa fee
(g) others which is not state inside the itinerary.
5. REFUND OF UNUSED SERVICES
No refund or reduction will be made to any member in respect of airfare, accommodation, meals sightseeing tours, transport or any other services which are included in the tour fare out not utilized by the tour member due to personal reasons.
Free airline baggage allowance is provided by the airlines and the quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies for hand-carried baggage aboard the aircraft. The travel agent will advise passengers on the conditions. Passengers are required to purchase adequate insurance coverage.
7. POSSIBLE CHANGES
Airlines schedules or local conditions may require sightseeing tours, hotels and route to be changed. Should this occur, the company shall make alternative arrangement subject to local conditions.
8. RIGHT TO REJECT
The company reserves the right to cancel or withdraw any itinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort or enjoyment of others on the tour. The company further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, the company's sole liability shall be to refund to the tour member any moneys paid, less the amounts for services already utilized, and the administration and cancellation fees.
9. RESPONSIBILITY OF COMPANY
The Company and its associated agents shall be held responsible for services provided with regard to transportation, accommodation, entertainment and meals, as indicated in their brochures. The company shall be required to pay appropriate compensation as determined by the Commissioner of Tourism in cases where, after an investigation, the Commissioner is satisfied that the services provided were not as stated in the brochure and in the agreement.
10. TRAVEL INSURANCE
All tour members are encouraged to buy travel insurance to safeguard themselves against sickness, loss of money, cancellation, flight delays or lost baggage".
Note: The Travel Agent reserved the right to publish or print any photographic materials which taken during the said tour for commercial use.